Refund policy

Thank you for shopping with us. Please read this Return & Refund Policy carefully before placing an order.

1. General Return Policy

All sales are generally final.

We do not accept returns or exchanges due to change of mind, ordering the wrong product, personal preference, or other reasons unrelated to a defect, damage, or an error on our part.

Custom and pre-order products are generally not eligible for return.

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or significantly different from the product you ordered, please contact us as soon as possible after delivery.

Please provide:

* Your order number;
* A description of the issue;
* Clear photographs or video showing the product and the issue; and
* Photographs of the shipping packaging where relevant.

We may request additional information where reasonably necessary to assess the issue.

After reviewing the information provided, we will determine an appropriate solution in accordance with the circumstances and applicable law.

3. Replacement

Where appropriate, we may offer a replacement for a damaged, defective, missing, or incorrectly supplied item.

If a replacement is approved, we will provide further information regarding shipment of the replacement item.

4. Partial Refunds

A partial refund may be offered where an issue affects only part of an order or where the product remains usable but has a confirmed issue that reasonably justifies a partial refund.

The amount of any partial refund will depend on the nature and extent of the issue.

5. Full Refunds

A full refund may be offered where appropriate, including where a significant defect or error cannot reasonably be resolved through replacement or another suitable remedy.

Where applicable, refunds will normally be issued to the original payment method.

Processing times after a refund has been issued may vary depending on the payment provider, bank, or card issuer.

6. Minor Variations

Custom and small-batch products may have minor variations in printing, colour, positioning, surface finish, or other production details.

Reasonable minor variations that do not materially affect the normal appearance or use of the product are generally not considered defects.

7. Contact

For return or refund enquiries, please contact:

Email: jyh1887415157@gmail.com

Please include your order number and relevant photographs or video when contacting us about a product issue.