Shipping policy
Please review this Shipping Policy before placing an order.
1. Shipping Origin
Orders are generally dispatched from Mainland China.
International orders are shipped using available cross-border logistics and local delivery partners appropriate for the destination.
2. Order Processing
Processing time is separate from shipping time.
In-stock products will be prepared for shipment after the order has been confirmed.
Pre-order, custom, and made-to-order products may require additional production or preparation time. Estimated availability or production information will be provided on the relevant product page where applicable.
3. Estimated Delivery Times
Delivery times displayed on our website or provided with an order are estimates only.
International shipping may be affected by customs clearance, local carriers, weather, public holidays, peak shipping periods, transportation disruptions, or other circumstances outside our reasonable control.
A delivery estimate does not constitute a guaranteed delivery date unless expressly stated otherwise.
4. Shipping Charges
Shipping charges are calculated based on the destination, available shipping method, order characteristics, and other relevant factors.
The applicable shipping charge will be displayed at checkout before payment.
5. Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Tracking information may take some time to update after the parcel has been handed to the carrier.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check your recipient name, street address, apartment or unit number, city, postal code, country or region, telephone number, and other required delivery information before placing an order.
We are generally not responsible for delivery failures, returned parcels, or additional shipping costs resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by law.
Additional shipping charges may apply if reshipment is requested.
7. Shipping Delays
International shipments may occasionally experience delays outside our reasonable control.
A shipping delay alone does not automatically qualify an order for cancellation or refund, subject to any rights available under applicable law.
If your parcel experiences an unusually long delay, please contact us and we will assist in checking the shipment status.
8. Lost Packages
If tracking information or the carrier confirms that a parcel has been lost, please contact us.
We will investigate the shipment with the relevant logistics provider.
Depending on the circumstances and applicable law, an appropriate solution may include replacement, reshipment, refund, or another reasonable remedy.
9. Customs, Duties and Import Taxes
International orders may be subject to VAT, GST, customs duties, import taxes, customs clearance fees, handling fees, or other charges imposed by the destination country or region.
Unless taxes and duties are specifically stated as included at checkout, customers may be responsible for charges imposed by the destination country’s customs, tax authorities, or delivery providers.
Customs procedures may also cause additional delivery delays.
Customers are responsible for providing any information reasonably required by local customs authorities or carriers to complete import clearance.
10. Refused or Unclaimed Packages
If a parcel is refused, not collected, or returned because the recipient could not be reached, additional costs may be incurred.
Any reshipment will generally require payment of the applicable additional shipping charges.
Any refund or other remedy will be determined according to the circumstances, costs incurred, our Return & Refund Policy, and applicable law.
11. Contact
For shipping and delivery enquiries, please contact:
Email: jyh1887415157@gmail.com
Please include your order number when contacting us regarding an existing shipment.